Widerrufsrecht

Our policy lasts 14 days. If 14 days have gone by since you’ve received your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have all original tags still attached. Kindly be aware that if you received a complimentary item as part of a special offer and decide to return a portion of your order, the complimentary item must also be returned to qualify for a refund.

To return your item(s) please visit our Returns page

Returns
For customers located in the Netherlands, Belgium, and Germany, we are pleased to offer FREE RETURNS for exchanges/store credit refunds. Unfortunately, for our other customers, we are unable to offer free returns at this time. However, you can still easily download a return label in our Returns Center to initiate your return.

If you are returning an item from outside the EU, please ensure that the package is clearly marked as 'RETURNED GOODS' to avoid any customs charges. Lord Culture is NOT responsible for any customs charges incurred or any lost packages during returns.

Exchanges
To exchange an item for a different size, simply select "Exchange for a different size" during the return process. Once we’ve received and processed your return shipment, we’ll ship out your requested size as quickly as possible.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. When approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.

To return your item(s) please use our returns page. Do not ship items without prior notice.